Bristol Airport has issued an apology for 'above average' queue times after a number of passengers complained this Wednesday morning (May 4).
Taking to Twitter to share their experiences, passengers also described how it took nearly two hours to get from bag drop and through security. While others shared photos of queues stretching out of the door during the check-in process.
Bristol Airport responded to customers' complaints with an apology, telling Bristol Live that resourcing across all areas is constantly being reviewed and plans adapted. A spokesperson said: "We apologise to customers impacted by the above-average queue times early on Wednesday, May 4.
Read more: Bristol Airport chaos live: Queues out of the door as passengers dub it a 'shambles' - updates
"We work closely with all business partners to ensure staffing levels are sufficient to provide a good service to passengers. However, on some occasions staff shortages can impact on waiting times and service standards.
"We constantly review resourcing across all areas and adapt plans to meet demand and build in resilience where possible. During the busy summer season, we advise all customers to arrive in the terminal a minimum of two hours before scheduled flight departure time to allow sufficient time to complete all the necessary check-in, bag-drop, security, and boarding processes ahead of their flight.”
On Sunday, Bristol Live reported that passengers at Bristol Airport had been left frustrated after an IT issue caused delays to flights. Huge queues were seen at the airport's check-in desk just before 2:45am on May 1, however the problem was largely resolved by 6am with most airlines’ kiosks made operational and extra staff on hand to help customers.
All kiosks were fully operational by 7.40am, according to Bristol Airport.
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