East Yorkshire housebuilder Beal Homes has been awarded a prestigious five star rating for customer satisfaction for a second year running.
The coveted accolade has been awarded by the voice of the industry, the Home Builders Federation (HBF).
It follows on from the first success in the scheme last year - Hessle-based Beal’s first entry.
Read more: Housebuilder Beal turns to EYG to glaze FOUR new developments in £3.7m deal
Proud of the consistency delivered, chief executive Richard Beal said: “We’re thrilled to have received this outstanding recognition for the second year running, reflecting the excellence in customer service that’s our hallmark.
“It’s especially pleasing to receive the five star rating because it’s based on independently gathered feedback from our customers, and it’s their views that matter most to us.
“We’re extremely proud of the exceptionally high levels of customer service we provide to all our Beal buyers and we’re delighted they’re clearly so positive about their experience with us.”
It comes as the business builds new headquarters at Bridgehead Business Park, underlining the expansion and delivery of services for buyers, with an enhanced Design Lounge in the offing.
Buyers are asked to rate the quality of their new home and the service provided from reserving their plot through to completion and beyond.
Questions answered by buyers include build quality, the service they received, and how likely they are to recommend.
The results feed into the NHBC New Homes Survey and this is shared to drive up standards.
Beal is one of only four Yorkshire-based housebuilders with a five star rating and one of just two family-owned companies in the county to receive the top accolade.
Elena Costea and her fiancé Yulian Spulber, who live with their one-year-old daughter, Natalia, and Elena’s mum, Niculina, moved into their three-bedroom Dalby home at The Greenways, in Goole, last October.
Elena said: “We were updated by the Beal team all the time and didn’t have to worry about anything. They were there for us every step of the way. I’m really happy for Beal. They deserve this five star rating.”
Beal was established nearly 55 years ago and has delivered or is in the process of delivering more than 75 high-quality developments across the region.
Do you follow BusinessLive Humber on LinkedIn and Twitter? Click to join the conversation.
