AT&T has announced that thousands of its customers will be receiving a $5 credit following a significant service outage that occurred last week. The company has stated that this credit is equivalent to the average cost of a day of their mobile service.
It is important to note that not all AT&T customers will be eligible for this credit. Specifically, customers who are part of the prepaid business and Cricut wireless services will not qualify for the $5 credit.
AT&T has attributed the cause of the outage to an error on their part. The company explained that the outage was a result of using an incorrect process while attempting to expand their network.
This move by AT&T to provide compensation to affected customers demonstrates their commitment to customer satisfaction and service reliability. By acknowledging the impact of the service disruption and taking steps to rectify the situation, AT&T aims to maintain trust and loyalty among its customer base.
Customers who are eligible for the $5 credit can expect to see it reflected in their accounts soon. This gesture serves as a gesture of goodwill from AT&T and a recognition of the inconvenience caused by the service outage.
