A former receptionist took petty revenge after losing her job at a spa following just two days of work. Lauren Arafat, 30, deleted hundreds of appointments from the spa system after she was dismissed from her role.
Arafat carried out a "sophisticated" operation which lasted half an hour and led to her deleting some 211 appointments. Despite this, she claimed that she does "not have any particular skills when it comes to computers", even saying she "is known to be hopeless with technology and is someone who needs help putting her out of office on."
The 30-year-old worked as a receptionist at The Potting Shed Spa in Betley. She had only been employed at the establishment for two days before being "let go" by bosses for "erratic" behaviour, YorkshireLive reports.
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During her brief stint at the company, Arafat was trained to use the Phorest software. This was used by staff to book and manage appointments at the spa. After leaving the company, Arafat logged back into the software and deleted hundreds of appointments.
A session at Leeds Crown Court heard that Lauren deleted 211 appointments over the course of half an hour. These were not recoverable.
Arafat also took the precaution of using another employee's name when she carried out her revenge. This was despite claiming to be not good with computers,
Andrew Picken, prosecuting, said: "Sam Pearce, the director of the company had built the business up for nine years. She interviewed Ms Arafat in May 2019 for a receptionist job and trained her on the Phorest software system, which took place on May 30, 2019. A profile was set up for the defendant on that and she started work on June 1.
"Her second shift was on June 1, 2019. She behaved erratically and there were a number of issues resulting in the director having a staff meeting and ending her employment. She left the building and the director then cancelled appointments for the rest of the day as a result of the issues that arose.
"The defendant left, and then logged onto the system using her iPhone and deleted a number of appointments."
Arafat had changed her name on the system to that of another employee, but that was changed back by staff at Phorest systems. The court heard Mrs Pearce then had to close the business for two working days to deal with issues that arose out of Arafat's offending.
Mr Picken said: "It is the Crown's case that that action [Arafat's] caused irreparable damage. The director had to phone clients to rebook their appointment and find out whether others had been deleted."
The Potting Shed Spa went on to close, although Mr Picken said the prosecution could not prove whether it was Arafat's actions that caused it to fail but it was their position that they did cause financial harm.
The court heard Arafat was interviewed in January 2021 and made no comment in her interview, but went on to plead guilty to an offence under section 3 of the Computer Misuse Act, unauthorised acts with intent to impair, or with recklessness as to impairing the operation of a computer.
In a victim personal statement, Mrs Pearce said she has suffered from PTSD as a result of Arafat's actions, which she said was an "aggressive attack that breached privacy and her intention was to cause as much damage as possible."
She added that since June 2019, she has felt unable to trust anyone and is in a "living nightmare."
Mitigating, Chloe Fordham, told the court that Arafat had been studying to be an occupational therapist but had dropped out while the investigation was ongoing and would have to apply to the Royal College of Occupational Therapists before starting it again. She said that she had also lost her law and teaching degree and "letters after her name" as a result of the investigation. Ms Fordham said that following an appeal those had been reinstated.
She said: "I ask you [the judge] to take into account that she has been on the receiving end of a number of complaints made about her to institutions where she has been learning and working. In response to the complaints, she has not retaliated or made the matter any worse, she has not sought to make problems in recent years for Sam Pearce. She has had significant problems for what has happened to her already but the court can trust her not to commit further offences."
The court heard that in an interview with a probation worker for her pre-sentence report, Arafat came across as "arrogant."
Judge Simon Batiste said that he did not find that Arafat's actions led to the failure of The Potting Shed, but the "cancelling of so many appointments would lead to financial loss to them."
He said there was an "element of sophistication" in her actions, as she sought to change her identity to another employee while deleting the appointments.
As he made her the subject of a two-year community order and ordered her to carry out 250 hours of unpaid work and 15 days of rehabilitation activity, the judge said: "You chose to hide your identity and put suspicion on another and were clearly motivated by revenge.
"If, in the next two years you complete the work and rehabilitation and commit no further offences, that will bring the matter to a close. But if you commit another further offences you can be brought back to this court and be sentenced. If you don't do the unpaid work, I am going to reserve any breaches to myself.
"I make it clear to you that if you come back in the future to me and you have not done the work required I will resentence you and I will lock you up - do you understand that? I'm giving you a chance but one chance only.
"I get the feeling from the pre-sentence report that you are a relatively arrogant person who puts yourself and your self-importance rather too highly."
Arafat was also made the subject of a restraining order for five years prohibiting her from contacting Sam Pierce directly or indirectly during that time.
