High street giant Argos have introduced a UK-wide ban on one of its most commonly used phrases after customers complained about its sexist implications.
The term “two-man delivery” has been put to an end by the catalogue retail giant and the term “people” is now being used instead. The change came after a thread of complaints were made towards Argos on social media from consumers, reports Birmingham Live .
One said: “I noticed in one of your stores your ad was sexist – 2 man delivery. Hopefully moving forward you’ll change this to 2 person delivery.” Another said: “Can you explain why you put up a ‘2 Man Delivery’ sign in your brand new Lewisham shop? Do you only hire men to deliver heavy goods? It’s a very outdated and insensitive phrase.”
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Meanwhile, another customer posted: “2 MAN delivery” really @argos? This poster shocked me at the weekend - not very inclusive language. Outdated phrase in this day & age. I’m sure the Argos workforce is made up of so many fabulous individuals…not only men…but women & non-binary? #DiversityandInclusion”.
Argos released a statement saying how it has changed the phrase earlier this year to accurately reflect its communities and colleagues.
A spokesman for Argos said: “We updated our wording earlier this year to ensure we reflect the diverse communities we serve and colleagues we work with.”
On its website, the high street chain has a helpful Q&A for customers.
In the FAQ, one customer asks: " Do you use 2 people for the delivery for large items?" The chain then replies: " Yes, we do. For bigger items (things like sofas, freezers etc.) our friendly drivers will contact you on the day of delivery with an estimated delivery slot, and they’ll safely take your order to your room of choice.
"Please note, delivery prices may change but you’ll be able to see any delivery charges before you pay at the checkout."
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