An angry mum has hit out at B&M after claiming their £20 wallpaper wouldn't stick to her walls.
Miriam Beck, from Bathgate, bought four rolls of the glittery silver wallpaper from the discount store in West Lothian. The 46-year-old was hoping to give her living room a 'spruce up' after her son and his partner moved out.
Miriam spent a total of £146 on the paper, paint and brushes for her DIY project with the wallpaper rolls priced at £20 each. But her home makeover soon turned into a disaster after seven failed attempts at sticking the paper to her living room walls.
The exasperated mum-of-four claims she also tried to use super glue, heavy-duty paste, edge glue, no more nails and spray adhesive in her failed efforts to bring some sparkle to her home.
Miriam told the Record: "Normally, I am good at putting up wallpaper - I have done my whole house myself from top to bottom.
"I wouldn't say I have qualifications, but I know what I need for the job at hand. It's frustrating and infuriating."
"I would put it up one day and the following morning I would go into the living room and see it had fallen down.
"It kept happening again and again to the point where I had to take it down and clean the walls to restart.
"I wish I had just painted them. I kept trying to stick down the wallpaper for over a month."
She complained to B&M and claimed their customer services told her it could be a supplier problem and asked her to return the rolls to the store. She claims she was laughed at by staff after returning the wallpaper.
She added: "I have literally had enough, I've written to the owners, no response. All I have done is complain to them.
"I'm getting to the stage where they think I'm just going to go away. The wallpaper was expensive so I'm going to do that.
"I write to them every other week and they just keep asking me to send pictures or they'll say it's a supplier issue. The thing that's bothering me is that I bought it from B&M - not their supplier."
B&M claim Miriam did not follow the instructions on the packet when putting the wallpaper up.
A spokesperson for B&M said: “Unfortunately, on this occasion, the customer did not follow the application instructions on the wallpaper. This product is a ‘Paste the Wall’ product, and the customer pasted the paper when she first applied it.
"As a gesture of goodwill, we have contacted the customer to provide her with a full refund of the paper she purchased. We’d advise any customers in future to ensure they read the instructions carefully before they start any wallpaper DIY project”.
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