A mum was left "humiliated" after supermarket staff wrongly labelled her a thief - then compensated her with a £5 gift voucher.
Felisa Sanchez, 43, was approaching the checkout at the Aldi store when she was stopped by two employees who said she had been caught on CCTV trying to steal goods.
She said the accusation was made in front of other customers as she was told to leave her groceries behind and exit the premises.
Ms Sanchez was also banned from the shop in Gillingham, Kent, where she has been a loyal customer for years.
She then returned with partner Chris Harris to complain to the manager, later sending an email to the chief executive of the supermarket giant.
She initially received a letter of apology and a £5 voucher to spend at any branch as a goodwill gesture.
Ms Sanchez said: "It really doesn't cut it. I have been using the shop for years and now I was being accused of shoplifting with no proof.
“I have never been in trouble before. We normally spend about £20 a week, so we'll be stocking up the freezer.
"I'm pleased this has proved I was right all along and they had made a mistake. To call me a thief has had an impact on me.
"I go there because it's cheap, but after that I won't be going back again."
The customer services department, which investigated the matter, subsequently tried to contact her and has now offered her a £100 voucher and lifted the ban.
The store said it was very sorry and even offered a face-to-face apology.
Ms Sanchez received an email last Thursday stating: "The area manager has investigated this incident and we understand that an error was made by the store.
“I am very sorry for this and for any inconvenience this has caused.
"I can also confirm no ban is in place and we really hope you will continue shopping with us.
"Please be assured we take all incidents of this nature extremely seriously and we will take action to ensure this never happens again.
“The area manager will deal with this incident accordingly.
"We hope you will accept our sincere apology on behalf of the store, however, a face-to-face apology can also be arranged if you would find this more suitable to ensure your shopping experience in store is more comfortable going forward.
"We would like you to visit our store again, and therefore hope you will accept a £100 Aldi store voucher as a gesture of goodwill for any inconvenience caused."
An Aldi spokesperson said: “We have apologised to Ms Sanchez for this misunderstanding and hope to see her at one of our stores in future.”
