An Aer Lingus passenger fears she will have to replace all of her personal belongings worth up to €3,500 as her luggage is stranded at Dublin Airport.
Mariana Breuer, 45, lives in California and recently went on her first international trip since working as a nurse during the pandemic. She and her husband travelled around Europe before returning home last week.
On their journey back to the States, the couple flew from Rome to Dublin on June 16 where they had a 13-hour layover before continuing on to San Francisco. Unfortunately, their luggage never arrived in San Francisco and apple air tags on the bags show that they are still stranded in Dublin Airport Terminal 2.
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Mariana said that she hasn't been able to get an update from Aer Lingus on when her bags will be returned. She said: "No one answers the phone or calls back. The most frustrating part is that my apple air tags show me exactly where my bags are in Dublin Terminal 2 so the location is known."
Mariana said there is "easily $3000 to $4000" worth of things in her luggage. She said: "Basically, my entire wardrobe is there.
"Favourite pieces of clothing that can’t be replaced. Sentimental things others have bought me that I wanted on the trip and my husband's laptop too."
Mariana said she went on the holiday to "process the trauma she had buried" from working during the pandemic, but she "now has new trauma" due to the stress of not getting her luggage returned.
A spokeswoman for Aer Lingus said the airline apologises to Mariana for the delay in receiving her luggage.
She said: "Aer Lingus is aware of supply chain issues at Dublin, other UK and European airports and among third party suppliers which is resulting in some customers experiencing a level of service below what they expect, including delayed baggage.
"Services provided by airports and third party suppliers are outside of our control. Our team on the ground is continuing to work closely with all the relevant handling agents to retrieve delayed or misdirected baggage as quickly and efficiently as possible.
"We apologise to Ms Breuer for the delay in receiving her bags and our team will provide an update directly as soon as possible."
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