An airport hotel owned by Britannia was slammed by guests for being 'filthy' after they found 'blood stains' on the bedding.
The Airport Hotel, on Palatine Road near Manchester Airport has come under fire from various guests online, who claim they found stains on a duvet and dirt throughout their bedrooms.
One guest complained their room had a 'stench of cigarette smoke' and claimed their bedding had 'not been changed for three weeks', MEN reports.
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The budget hotel, which is rated two out of five on TripAdvisor, is owned by Britannia Hotels - which operates the Adelphi in Liverpool and has recently been voted the worst hotel chain in the UK for the ninth year running.
In recent weeks, a slew of 'terrible' reviews were shared to the travel site, with guests calling the hotel branch 'diabolical' and 'filthy'.
One guest, named Emma, claimed that she had been staying in the hotel after fleeing domestic abuse.
Rating the hotel just one star, she wrote: "Cleaning staff haven’t changed my bedding in THREE WEEKS actually think I’m going to be sick from how they’ve treated me."
Another, named Laura B, claimed she changed rooms three times and finally ended up in one with 'stained bedding'.
She said: "[I was] given room 215 and wanted a little sleep. Pulled back the duvet and the bed springs were coming through the mattress so we were given another room on the same floor. I sat on the bed and sunk through it! It jolted my back really badly. I took a picture of the mattress to show the manager.
"Was given a third room and the manager came with us and again a mattress with the springs sowing [sic] through. He admitted that all the mattresses in the hotel were in the same sorry state.
"So I asked for spare duvets to sleep on to try to create padding from springs. One of the spare duvets had blood on it! I then got the spare pillows down and they had hairs all over them from a previous guest.
"Also there were chocolate buttons under my bed and a [lollipop] wrapper under my friend's bed. Certainly not cleaned. Putting hygiene sticker on the door make no difference if you do not vacuum the floor!"
Laura claims she woke up in the morning with 'terrible back pain' and was forced to 'lie on the dirty floor' to try and relieve it.
Another guest, Catherine B, who stayed in February, echoed these thoughts also commenting on the mattress.
She said: "This has to be the worst hotel I have ever stayed in "Our allocated room was an unprepared room that had not been cleaned, it had dirty sheets on the bed that had clearly been slept in and mud on the carpet.
"This was rectified, but our subsequent room was dreadful. The mattress had springs you could feel through the sheets, and the edge of the mattress had collapsed. The whole hotel is worn out and everything needs replacing.
"The lifts smell of stale cigarette smoke. The whole place has an unpleasant odour, possibly due to the smoking rooms, and cigarette smoke infiltrating the whole building. Avoid at all costs."
Another user, Adventure Aidan, included pictures of a stained door handle and a stain on the floor, saying: "Honestly, DO NOT STAY HERE! Rooms are filthy, unfit for purpose and their just an absolute joke all around. The lifts look like they haven’t been replaced since the 70s."
The hotel, which is only three miles from Manchester Airport, has 1,822 reviews, with more than 1,000 of these being 'poor' or 'terrible' and only 87 being 'excellent'.
Consumer watchdog Which? ranked it bottom of a league table of 24 large hotel chains. The survey of 2,371 hotel guests over 15 months to October 2021, left Britannia with just 49 points out of a possible 100.
Despite this, not everyone has had a bad experience at the Airport Hotel, with one recent guest saying it was 'absolutely fine'.
JimmyandHeather said: "Our room was fine. Clean, warm and quite spacious actually but the bed was a bit old and uncomfortable.
"Other than that it's difficult for us to really find fault. We had a burger and chips from the bar which was perfectly edible and we only stayed in the room just over 12 hours. It's not The Ritz and the room décor was a bit tired but for our purposes the Britannia was absolutely fine."
And the most recent review, from March 4, rated the hotel at four stars, adding: "Perfect for our needs for an early flight from Manchester airport! Room is clean if a little basic but plenty space for our family! Reception staff are very friendly and efficient and the bar very welcoming! Suited our needs perfectly! Great value for airport parking too!"
Britannia Hotels was contacted for comment.
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