The death of a "kind and caring" young woman who was crushed to death by a wardrobe in one of Liverpool's best-known hotels shocked the entire city.
21-year-old Chloe Haynes was found dead in her room at the Adelphi Hotel in Liverpool city centre in the early hours of September 10. Last week, Chloe's mum shared the harrowing details of how her 'beautiful' daughter had lost her life.
Chloe had travelled to Liverpool from Hafan y Mor Haven Holiday Park in Pwllheli, North Wales, where she worked, for a night out. She was sharing a room at the city centre hotel with a colleague, who found her body and raised the alarm.
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Three men were initially quizzed by police over Chloe's death, before being released with no further action taken when the circumstances became clear. Merseyside Police have confirmed her death is being treated as "accidental".
It has since been confirmed that Liverpool City Council's Environmental Health department is working with the police on an ongoing investigation into the events surrounding Chloe's death at the Adelphi Hotel.
Following the tragic events that unfolded at the hotel on September 10 we have heard from Merseyside Police, from Liverpool City Council and from Chloe's mum Nicola Williams, who has said she is determined to find out every detail of how her beloved daughter came to lose her life.
The one organisation we have heard absolutely nothing from is the hotel itself or its owners. The Adelphi is one of Liverpool's most recognisable hotels, and was purchased in 1983 by Britannia Hotels, who run sites across the country including the Scarisbrick and Prince of Wales hotels in Southport.
The ECHO has regularly reported on concerns raised by guests at the Adelphi in recent years. They have reported issues such as poor hygiene or faulty facilities. Britannia - named Britain's worst hotel chain by Which? for nine straight years - have barely ever responded to our questions on readers' behalf. In 2019 we even travelled to the company's headquarters in Hale, Greater Manchester to ask for answers - but were told to leave the premises.
Since the tragic death of Chloe Haynes our reporters have repeatedly tried to contact Britannia and The Adelphi Hotel for any kind of comment or response.
We have approached them by email, on social media and have phoned the hotel itself, both in the aftermath of the tragic news and more recently. At every point the company has chosen not to respond - and their silence continues.
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