Millions of households across the UK are likely to see a rise in their fuel bills from April once Ofgem reviews the current energy price cap next month.
The Chartered Institute of Plumbing and Heating Engineering (CIPHE) estimates that gas and electricity prices are set to increase by as much as 50% for some households when the energy price cap changes in April 2022.
Read more: What to do if you're struggling to pay your energy bills
With bills likely to rise, many could be forced to change energy suppliers in the coming months. Citizens Advice has compared 21 UK suppliers across five different categories and ranked how good their customer service is.
Using data from energy suppliers in December 2021, criteria the organisation looked at included complaints, ease of contact, clarity of bills, ease of switching and customer guarantee, with each category marked out of five and an overall score calculated.
Here is the full list of energy suppliers and their score out of five. You can view the complete table and individual category scores on the Citizens Advice website here.
- M&S Energy - 3.95
- Octopus - 3.95
- EDF - 3.85
- Co-Operative Energy - 3.75
- Outfox The Market - 3.75
- E (gas and electricity) - 3.56
- Affect Energy - 3.45
- So Energy - 3.45
- Utility Warehouse - 3.15
- Shell Energy - 3.15
- Bulb - 3.15
- Good Energy - 2.95
- ESB Energy - 2.95
- Scottish Power - 2.9
- SSE - 2.75
- Utilita - 2.7
- British Gas / Scottish Gas - 2.65
- Boost Power - 2.56
- E.ON Energy - 2.4
- Ovo Energy - 2.35
- Ecotricity - 2.1
How do I check my energy supplier if it is not listed?
If the supplier you want to check doesn't have an overall customer service rating they might not have given Citizens Advice a full set of data.
You can find your supplier on the full list on the Citizens Advice website here.
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