Achieving an 'outstanding' rating from the Care Quality Commission (CQC), which inspects care providers, is the highest level that can be reached. It's what every care provider, be it a hospital, social care setting or GP surgery strives to achieve.
'Outstanding' is the highest of four ratings offered by the CQC which, in descending order, are 'good', 'requires improvement' and 'inadequate'. When inspecting care providers, five areas are inspected, which are 'safe', 'effective', 'caring', 'responsive' and 'well-led'.
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A report is then published into the CQC's findings, and there are a number of GP surgeries that have an overall rating of 'outstanding' in Nottinghamshire. The following services all had their information reviewed by inspectors on May 5, 2022, when it was deemed they are not needed to be re-inspected because of how well they are performing.
The University of Nottingham Health Service - June 10, 2019 (date report was published)
The service at Cripps Health Centre is rated 'outstanding' in 'responsive' and 'well-led', and 'good' in the remaining areas. The report into its inspection states: "Working closely with the University of Nottingham Student Union, practice staff took part in a number of health promotion roadshows which visited halls of residence and student union buildings. During these visits, students were offered sexual health screening and signposted to further support where appropriate."
The Manor Surgery - April 23, 2018
Drs Charles, Mok, Read, Mannion, Sapiro, Prabhu & Hewson, also known as The Manor Surgery on Middle Street in Beeston, is rated 'outstanding' in every area except for 'safe', which is 'good'. The report states: "The practice was proactive in identifying and supporting with long term conditions.
"This included carrying out opportunistic pulse rhythm checks on people aged 65 years old and over to identify who have atrial fibrillation, increased screening for diabetes and improving bowel cancer screening. We found evidence of improved outcomes for some patients who received treatment."
Saxon Cross Surgery - April 12, 2018
The surgery at Stapleford Care Centre on Church Street is 'outstanding' in 'effective' and 'well-led', and 'good' in every other area. The report states: "Clinicians initiated opportunistic pulse rhythm checks to improve their identification of people with atrial fibrillation, resulting in 78 percent of eligible people over 64 years old having checks for the condition and two people being diagnosed with the condition.
"Leaders at all levels were visible within the practice as well as the CCG where they held various positions, enabling them to influence improvements across the group of practices. Mentorship for the nursing team was rotated amongst all the GP partners to share skills and build resilience within the team."
The Golden Brook Practice - January 31, 2018
The practice at the Long Eaton Health Centre on Midland Street, Long Eaton is 'outstanding' in 'responsive' and 'well-led', and 'good' in the remaining areas. The report states: "The leadership and culture of this practice was one of continuous development with all staff having accountability and drive to deliver change and provide care in an effective and supportive manner."
Westwood Surgery - December 6, 2017
The GP surgery on Pelham Street in Worksop is rated 'outstanding' in 'safe' and 'well-led', and is 'good' in the other three areas. The report states: "The provider had excellent systems to ensure learning from significant events was shared with the whole practice team and staff were involved in the analysis of significant events. These systems had been implemented at the practice since the provider takeover and were embedded."
NEMS Platform One, Nottingham - October 10, 2017
The surgery in Station Street, by Nottingham train station, is rated 'outstanding' in 'responsive' and 'well-led', and 'good' in the remaining areas. The report states: "The practice had effective clinical and managerial leadership and governance arrangements, which put patient safety and welfare at the heart of what they did. The culture and leadership promoted the delivery of high-quality, compassionate care."
Bramcote Surgery - March 16, 2017
Bramcote Surgery on Hanley Avenue is rated 'outstanding' in 'caring' and 'well-led', and 'good in the remaining area. The report states: "There was evidence of a highly engaged patient participation group (PPG) who actively participated in a number of initiatives to enrich the lives of patients. They engaged with the local council and voluntary support groups to support the health and wellbeing of elderly patients."
Woodlands Medical Practice - December 22, 2016
The practice on Bluebell Wood Way in Sutton-in-Ashfield is rated 'outstanding' in 'caring' and 'well-led', and 'good' in all other areas. The report states: "The practice took the care of vulnerable people seriously.
"For example, patients with learning disabilities were managed alongside the primary care liaison nurse for learning disabilities. The practice was proactive in identifying patients including those that reached the eligible age to bean adult with a learning disability."
Hickings Lane Medical Centre - October 26, 2016
The centre on Ryecroft Street in Stapleford is rated 'outstanding' in 'responsive' and 'well-led', and 'good' in the other areas. The report states: "The practice team championed the delivery of good quality care and a flexible service to young people residing in secure children’s home. Ofsted had positively recognised the input of the GPs and practice nurses (and other agencies) in the support provided to the children."
Eastwood Primary Care Centre - September 23, 2016
This GP surgery on Church Street in Eastwood is 'outstanding' in 'caring' and 'well-led', and 'good' in the other areas. The report states: "Patients were treated as active partners in their care. Staff overcame obstacles to deliver a high level of care for example; staff were proactive in identifying and supporting carers and had established a local network with monthly meetings to reduce isolation."
